Refund policy

Last updated: September 22, 2026

30-day return policy

You may request a return within 30 days after receiving your order. This voluntary 30-day policy is in addition to any mandatory consumer rights that apply where you live.

To start a return, email info@welnesslifeshop.com with your order number and reason for the request. Please do not send an item back before receiving return instructions from us. Once approved, we will provide the appropriate return address and instructions.

Return eligibility

Returned items should be in the same condition in which they were received, unused, unwashed, with any tags attached, and in the original packaging. You may inspect an item as reasonably necessary to establish its nature, characteristics, and function. Proof of purchase is required.

Items that are personalised, made to order, perishable, or sealed for health or hygiene reasons and unsealed after delivery may be excluded where permitted by applicable law. Gift cards cannot be returned. These exclusions do not limit your rights if an item is defective, damaged, or not as described.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photographs. Where the problem is our responsibility, we will provide an appropriate repair, replacement, refund, or other remedy and cover reasonable return costs as required by law.

Return shipping

For change-of-mind returns, the customer is responsible for the direct cost of returning the item unless we agree otherwise or applicable law requires us to cover it. Original standard delivery costs are refunded when required by law. Expedited or optional delivery upgrades are generally not refundable.

European Union and EEA customers

If your order is delivered within the European Union or European Economic Area, you generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods without giving a reason. You must notify us within that period and return the goods within 14 days after notifying us. Your statutory rights, including rights relating to defective or non-conforming goods, are not limited by this policy.

Cancellations

You may request cancellation before an order has been fulfilled. Contact us immediately at info@welnesslifeshop.com. We cannot guarantee cancellation once fulfillment has begun. If an order has already shipped, the return terms above apply.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds will be issued to the original payment method, normally within 10 business days and no later than required by applicable law. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved a refund, contact info@welnesslifeshop.com.